Terms of Service
These are the terms and conditions for www.pixiesilver.co.uk and all other online or social media owned by Pixie Silver. Please read these Terms of Service carefully before accessing or using this website, you will be bound by these Terms if you do use the website.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service, which will be updated accordingly when necessary. Your continued use or or access to the website following the posting of any changes constitutes acceptance of them.
This store is hosted on Shopify Inc. They provide the online e-commerce platform that allows me to sell my products to you.
Personalisation
Rings and bangles will be made to the size ordered in accordance with the standard UK ring chart. Items are checked multiple times throughout the crafting process to ensure they are the correct size.
When designing personalised items, any drawings or images are for illustration purposes only and are not an exact representation of the product. Due to the handmade nature of the products, they may vary slightly from the images displayed on the website.
Personalised orders will not be commenced until a design has been agreed upon, any deadlines for delivery and refunds will begin only after the date of the final agreement.
Prices
Prices of products are liable to change from time to time, in order to account for the fluctuating price of materials, but changes will not affect any confirmed orders that have already been placed.
The price of products does not include the cost of delivery. Delivery charges will be stated and made clear during the ordering process, before you make your order.
Ordering
Please ensure that the email address you provide is correct and that your mailbox is in working order. Make sure to check any spam folders for communications from me. When your order is complete, you will be sent a confirmation email to verify that I have received your order.
In the case of personalised items and commissions, please allow up to 15 days for your order to be handmade to specifications, any delivery timings will begin from then on.
Shipping
All Items are sent via Royal Mail, delivery options as follows:
Tracked 48 (delivery aim 2-4 working days)
Tracked 24 (delivery aim 1-2 working days)
Special next day delivery (delivered the following day, must be ordered before 1pm)
You are encouraged to select special next day delivery if the value of your order is over £100. Please note that selecting special next day delivery does not speed up the time it takes to hand make your order, this is the time it takes to be delivered in the post.
Returns
Before returning a product, you must get in contact with me @pixiesilverjewellery@gmail.com to discuss the procedure first. When/if the return is accepted, I will email you further instructions for shipping and claiming your refund where necessary. Any products returned without completing the required steps beforehand will not be processed.
All items are made with care and undergo careful quality checks, but it is possible for things to become damaged in the post or for faults to occur. If the item arrives faulty, you will be eligible for a repair free of charge if you contact me and let me know of the problem within 14 days of receiving your order. Include images and details of the item in order for a fair decision to be made. It may not always be possible to repair an item, and you may be eligible for a replacement depending on the circumstances, this decision will be made by my sole discretion, find details outlined below.
For hygiene reasons, I cannot accept returns on earrings or hoops unless faulty. Jewellery with custom engraving or messages cannot be returned, but may be repaired if contacted within the stated timeline.
My replacement or refund policy does not apply to any defect in items arising from:
– General wear and tear
– Intentional damage, misuse or accident by you or any third party
– Any incorrect information or specification supplied by you e.g. size or spelling
Ethics
Sustainability is something I am always working on to improve in all aspects of my business. From recycled materials, to ethically sourced gemstones and eco-friendly packaging, I am committed to bettering my impact on the environment.
All packaging is recyclable and/or biodegradable, except from the foam insert that protects your jewellery. I encourage you to keep any boxes for storage purposes and to recycle any paper so that it can be processed correctly.
Intellectual property / Copyright
Pixie Silver is the sole owner of all photographs, designs, logos, written text and brand related content published on this website and connecting social media accounts. These works are protected by copyright, trademark and other intellectual property rights, all such rights are reserved and unauthorised use of these properties is prohibited.
Privacy policy
Customer privacy is of utmost importance. Personal information and payment details provided by customers will be handled securely and confidentially. Data will only be held onto for as long as necessary.
By accessing this website and making a purchase, customers agree to comply with the outlined terms and conditions. Should you require further clarification or have any inquiries, please do not hesitate to contact me.